Regenova Wellness Solutions — Terms & Conditions

Last Updated: July 2026

Welcome to Regenova Wellness Solutions (“Regenova,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website, digital services, telehealth platform, and any products or wellness programs offered through Regenova. By accessing or using our site, you agree to these Terms & Conditions. If you do not agree, please discontinue use immediately.

1. Eligibility

You must be at least 18 years old to use our website, purchase products, or participate in telehealth services. By using our platform, you represent that you meet all legal requirements for participation in wellness‑related services in your jurisdiction.

2. Telehealth Services

Regenova partners with licensed healthcare providers who deliver consultations, evaluations, and treatment recommendations.

• Providers operate independently and are solely responsible for medical decisions.

• Regenova does not practice medicine, diagnose conditions, or guarantee outcomes.

• Telehealth availability may vary by state and regulatory requirements.

All medical questions should be directed to your assigned provider.

3. Wellness Products & Peptides

Any peptides or wellness products offered through Regenova are for education, or provider‑guided wellness protocols only.

• No product is intended to diagnose, treat, cure, or prevent any disease.

• Statements on this website have not been evaluated by the FDA.

• Use only as directed by a licensed provider when applicable.

You agree to follow all instructions, warnings, and usage guidelines provided.

4. Ordering & Payment

By placing an order, you agree that:

• All information provided is accurate and complete.

• You are authorized to use the payment method submitted.

• Orders may be declined, canceled, or refunded at our discretion.

• Pricing may change without notice.

Payment processors and telehealth partners may have additional terms you must accept during checkout.

5. Shipping & Delivery

This Shipping Policy explains how prescription therapies and wellness products are shipped through Regenova Wellness Solutions (“Regenova,” “we,” “our”) and our licensed pharmacy partners.

• Pharmacy Fulfillment

• All prescription medications are dispensed and shipped by licensed U.S. pharmacies. Regenova does not manufacture, compound, or ship medications directly.

• Pharmacy partners may require:

• • Identity verification

  • Address confirmation

  • Signature upon delivery (for certain medications)

• Shipping Methods

• Pharmacy partners typically offer:

• • Standard Shipping (3–7 business days)

  • Expedited Shipping (1–3 business days)

  • Overnight Shipping (where available)

• Shipping options vary by pharmacy and medication type.

• Order Processing Time

• Orders are processed only after:

• 1. A licensed clinician completes your evaluation

  2. A prescription is issued (if medically appropriate)

  3. The pharmacy verifies your information

• Processing time is typically 1–2 business days.

• Tracking Information

• Once your order ships, you will receive:

• • A tracking number

  • Carrier information

  • Estimated delivery date

• Tracking updates are provided directly by the pharmacy partner.

• Shipping Restrictions

• We cannot ship to:

• • P.O. Boxes (for certain medications)

  • International addresses

  • States where specific therapies are restricted by law

• If a therapy cannot be shipped to your state, you will be notified before fulfillment.

• Lost, Damaged, or Delayed Shipments

• If your shipment is lost or damaged:

• • Contact the pharmacy partner immediately

  • Provide your order number and tracking details

• Regenova will assist in coordinating a resolution, but pharmacy partners handle replacement decisions.

• Temperature‑Sensitive Medications

• Some medications require cold‑chain packaging. Pharmacy partners use:

• • Insulated containers

  • Ice packs

  • Temperature‑controlled packaging

• Please retrieve your package promptly upon delivery.

• Incorrect Shipping Information

• If incorrect information is provided:

• • Delivery may be delayed

  • Additional fees may apply

  • The pharmacy may require identity verification before reshipment

• Regenova is not responsible for delays caused by inaccurate customer information.

• Contact Information

• For shipping questions:

• Regenova Wellness Solutions — Support Team Email: info@regenovawellness.com

6. Returns & Refunds

Overview

Regenova Wellness Solutions (“Regenova,” “we,” “our”) provides clinician‑guided wellness programs and prescription therapies when medically appropriate. Because our services involve licensed medical evaluation, digital intake, and pharmacy fulfillment, certain fees are non‑refundable.

• This Refund Policy explains how refunds are handled for consultations, programs, and products. Non‑Refundable Items

• The following fees are non‑refundable once paid:

• • Telehealth Consultation Fees Clinical evaluations are performed by licensed providers. Once a consultation is completed or a provider has reviewed your intake, the fee cannot be refunded.

  • Prescription Therapy Fees If a clinician determines a prescription is medically appropriate and the pharmacy begins fulfillment, the order cannot be canceled or refunded.

  • Digital Services & Programs Access to digital programs, wellness protocols, or coaching services is non‑refundable once delivered.

  • Shipped Medications For safety and regulatory reasons, we cannot accept returns of prescription medications, even if unopened.

• Refundable Items (If Applicable)

• You may be eligible for a refund under the following conditions:

• • Duplicate Charges If you were accidentally charged twice, we will refund the duplicate payment.

  • Service Not Delivered If a telehealth appointment was not completed due to a Regenova system issue, you may request a refund or reschedule.

  • Order Not Fulfilled If a pharmacy partner cannot fulfill your prescription for any reason, you will receive a refund for the medication cost.

• Cancellations

• • Before Intake Review: If you cancel before a clinician reviews your intake, you may request a refund of the consultation fee.

  • After Intake Review: Once a clinician begins reviewing your medical information, the consultation fee becomes non‑refundable.

• How to Request a Refund

• To request a refund, contact:

• Regenova Wellness Solutions — Support Team Email: info@regenovawellness.com Include:

• • Full name

  • Order number

  • Reason for refund request

• Refunds are processed within 5–10 business days once approved.

• Final Determination

• Regenova reserves the right to approve or deny refund requests based on clinical, regulatory, and operational requirements.

7. User Responsibilities

By using our website, you agree not to:

• Misuse products or information

• Provide false information during telehealth intake

• Attempt to bypass security features

• Use Regenova content for unauthorized commercial purposes

You assume full responsibility for your use of all products and services.

8. Intellectual Property

All branding, content, graphics, logos, product descriptions, and digital materials are the exclusive property of Regenova Wellness Solutions. You may not copy, reproduce, distribute, or modify any content without written permission.

9. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our website, you consent to all data practices described in that policy.

10. Disclaimers

Regenova provides wellness information for educational purposes only. We do not guarantee:

• Specific results

• Medical outcomes

• Product performance

All services and products are provided “as‑is” without warranties of any kind.

11. Limitation of Liability

To the fullest extent permitted by law, Regenova is not liable for:

• Any indirect, incidental, or consequential damages

• Misuse of products

• Actions or decisions made by independent telehealth providers

Your sole remedy for dissatisfaction with the website or services is to discontinue use.

12. Governing Law

These Terms & Conditions are governed by the laws of the State of Texas, without regard to conflict‑of‑law principles. Any disputes must be resolved in the courts located in Harris County, Texas.

13. Changes to Terms

Regenova may update these Terms & Conditions at any time. Continued use of the website after changes indicates acceptance of the updated terms.

14. Contact Information

For questions regarding these Terms & Conditions, please contact us at: info@regenovawellness.com