Regenova Wellness Solutions — Privacy Policy

Last Updated: July 2026

Regenova Wellness Solutions (“Regenova,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access our website, participate in telehealth services, or engage with any Regenova programs.

This Policy incorporates and expands upon the HIPAA Notice of Privacy Practices included in our compliance documentation.

1. Information We Collect

1.1 Personal Information

We may collect personal information you voluntarily provide, including:

  • Name

  • Contact information

  • Date of birth

  • Payment details

  • Account credentials

1.2 Medical Information (PHI)

When you participate in telehealth services, we may collect Protected Health Information (PHI), including:

  • Medical history

  • Lab results

  • Treatment plans

  • Provider notes

  • Communications through the secure patient portal

This information is protected under HIPAA and handled according to federal privacy regulations.

1.3 Technical & Usage Data

We may collect non‑identifiable technical data such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and analytics data

This helps us improve website performance and user experience.

2. How We Use Your Information

2.1 Telehealth & Clinical Care

Consistent with your attached HIPAA Notice, PHI may be used for:

  • Treatment — provider evaluations, follow‑ups, and care coordination

  • Payment — billing, insurance processing, and FSA/HSA documentation

  • Healthcare Operations — quality assurance, compliance, and administrative functions

2.2 Website & Service Functionality

We use personal and technical data to:

  • Operate and maintain our website

  • Improve user experience

  • Process orders and membership services

  • Communicate updates, confirmations, and support messages

2.3 Legal & Compliance

We may use or disclose information as required by law, including:

  • Regulatory reporting

  • Public health requirements

  • Fraud prevention

  • Breach notifications

3. How We Share Information

3.1 With Licensed Healthcare Providers

PHI is shared only with Regenova‑affiliated providers delivering your care. As stated in your attached document:

“All telehealth services are delivered by licensed providers practicing within the scope of their state licensure.”

3.2 With Pharmacy Partners

We share necessary information with licensed U.S. pharmacies for medication dispensing. Your compliance document states:

“Compounded medications… are sourced only from FDA‑registered 503A or 503B facilities.”

3.3 With Payment Processors

Personal and payment information may be shared with secure third‑party processors for billing and FSA/HSA‑eligible services.

3.4 With Technology & Security Vendors

We may share non‑PHI technical data with vendors who support:

  • Website hosting

  • Analytics

  • Security monitoring

These vendors do not receive PHI unless required for secure telehealth operations.

3.5 As Required by Law

We may disclose information to comply with:

  • Court orders

  • Regulatory investigations

  • Mandatory reporting obligations

4. Your Rights

Consistent with your attached HIPAA Notice, you have the right to:

  • Access your medical records

  • Request corrections

  • Request restrictions on certain uses

  • Request confidential communications

  • Receive an accounting of disclosures

To exercise these rights, contact our Privacy Officer using the information on our Contact page.

5. How We Protect Your Information

Regenova uses administrative, technical, and physical safeguards to protect personal and medical information, including:

  • Encrypted communications

  • Secure patient portal access

  • HIPAA‑compliant data storage

  • Role‑based access controls

  • Breach notification procedures

Your compliance document states:

“We are required to maintain the privacy of your PHI and notify you in the event of a breach of unsecured PHI.”

6. Cookies & Tracking Technologies

We may use cookies, analytics tools, and similar technologies to:

  • Improve website functionality

  • Analyze usage patterns

  • Personalize user experience

You may disable cookies through your browser settings, though some features may not function properly.

7. FSA/HSA‑Related Privacy

When using FSA/HSA funds, Regenova may provide itemized documentation to support reimbursement. Your attached policy states:

“Regenova provides itemized documentation upon request.”

We do not share PHI with FSA/HSA administrators unless you request reimbursement documentation.

8. Children’s Privacy

Regenova does not knowingly collect information from individuals under 18. Telehealth services are available only to adults.

9. Third‑Party Links

Our website may contain links to external sites. Regenova is not responsible for the privacy practices or content of third‑party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Your attached Terms state:

“Regenova may update these Terms at any time.”

Continued use of our website indicates acceptance of updated policies.

11. Contact Information

For questions about this Privacy Policy or your rights, contact our Privacy Officer at: info@regenovawellness.com